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#189331 - 13/11/2003 09:43 Music Manager Crashes
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Fedex just dropped off my Karma and I was all excited to try it out. So I installed the hardware, downloaded the latest MM bundle from the Rio website, installed it..... and it crashes when scanning my music collection. In fact, it crashes almost immediatly upon starting to scan.

This is on a fairly recent fresh Windows XP installation so I doubt there are any conflicts. Anyone got any ideas or do I have a $300.00 paperweight now?


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#189332 - 13/11/2003 09:48 Re: Music Manager Crashes [Re: KungFuCow]
robricc
carpal tunnel

Registered: 30/10/2000
Posts: 4909
Loc: Orange County, NY USA
Uninstall (3 different programs*) and then tell it not to scan your computer for music when prompted after installation. I have to say on the 3 XP machines I loaded RMM on, I have not had this problem.

* Rio Music Manager, Rio Taxi, and Rio Internet Updater
_________________________
-Rob Riccardelli
80GB 16MB MK2 090000736

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#189333 - 13/11/2003 09:59 Re: Music Manager Crashes [Re: robricc]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Nope.. Im screwed there. It seems to know that MM has been installed before (I deleted the Rio folder out of /Program Files/Rio) and insists on rescanning my music folders.

Sigh....

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#189334 - 13/11/2003 10:06 Re: Music Manager Crashes [Re: KungFuCow]
robricc
carpal tunnel

Registered: 30/10/2000
Posts: 4909
Loc: Orange County, NY USA
I think the default folders it scans is:

c:\Documents and Settings\user\My Documents\My Music
c:\Documents and Settings\All Users\My Documents\My Music
c:\My Music

Maybe try moving your music out of those locations. It could be that RMM is choking on a file you have in there.
_________________________
-Rob Riccardelli
80GB 16MB MK2 090000736

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#189335 - 13/11/2003 10:10 Re: Music Manager Crashes [Re: robricc]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
I deleted all those settings since I dont have any music in them. All my music is in E:\MP3s A-M and E:\MP3s N-Z. I guess I could renamed the folders so there's nothing there to scan.

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#189336 - 13/11/2003 10:14 Re: Music Manager Crashes [Re: KungFuCow]
robricc
carpal tunnel

Registered: 30/10/2000
Posts: 4909
Loc: Orange County, NY USA
try that
_________________________
-Rob Riccardelli
80GB 16MB MK2 090000736

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#189337 - 13/11/2003 10:16 Re: Music Manager Crashes [Re: KungFuCow]
eliceo
enthusiast

Registered: 18/02/2002
Posts: 335
edit the location out of your registry. In win98se it is
HKEY_CURRENT_USER\Software\Rio\Rio Music Manager\2.0\source0 and then you have various root keys to delete or modify. I get the same thing when I attempt to load everything. It seems that its crashing with some bad tags, but I havent tried to isolate them. I only load directories that I want to upload now.

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#189338 - 13/11/2003 10:17 Re: Music Manager Crashes [Re: robricc]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Not scanning the music seemed to get the program loaded. So I guess the question now is how do I get the music from my hard drive to the Karma without it scanning it first.

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#189339 - 13/11/2003 10:21 Re: Music Manager Crashes [Re: KungFuCow]
robricc
carpal tunnel

Registered: 30/10/2000
Posts: 4909
Loc: Orange County, NY USA
You can navigate your computer from inside RMM. Your music doesn't have to be scanned in order to upload tunes to the Karma.
_________________________
-Rob Riccardelli
80GB 16MB MK2 090000736

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#189340 - 13/11/2003 10:22 Re: Music Manager Crashes [Re: robricc]
eliceo
enthusiast

Registered: 18/02/2002
Posts: 335
Is that only in XP?

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#189341 - 13/11/2003 10:30 Re: Music Manager Crashes [Re: eliceo]
Roger
carpal tunnel

Registered: 18/01/2000
Posts: 5522
Loc: London, UK
No. RMM has a "My Computer" pane. Alternatively, you can just open the Karma in RMM, and drop files directly onto the RMM window from Windows Explorer.
_________________________
-- roger

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#189342 - 13/11/2003 10:35 Re: Music Manager Crashes [Re: Roger]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
I got it working that way however I'd really like to use this software the way it's meant to be used. With that being said, what needs to happen to solve this crashing problem on scanning? Is there a new version of RMM coming anytime soon? Is there a beta? A debug version.. anything to help to get to the bottom of this?

Using it in this mode, RMM is more awkward than Windows software for the iPod and that's pretty bad.

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#189343 - 13/11/2003 10:48 Re: Music Manager Crashes [Re: KungFuCow]
robricc
carpal tunnel

Registered: 30/10/2000
Posts: 4909
Loc: Orange County, NY USA
Using it in this mode, RMM is more awkward than Windows software for the iPod and that's pretty bad.
Using it like you are seems a lot like the empeg to me, so I don't see it as a problem.

RMM is still being updated and developed further, so there will be newer versions. However, this may not fix your problem. It's likely that you have a file or files that are currupt in some way that RMM doesn't like. If you come across it, send it to me or someone else on the beta team and we will submit it to development.
_________________________
-Rob Riccardelli
80GB 16MB MK2 090000736

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#189344 - 13/11/2003 10:55 Re: Music Manager Crashes [Re: KungFuCow]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5315
Loc: Cambridge UK
To fix the problem it would be useful to get a copy of the track in your music library that is killing RMM. Unfortunately locating this is a little long winded:

Split your library in half and scan it. If it scans OK, add in half of the other half, otherwise remove half of the first half. Repeat until you have identified the problematic track by means of binary chop.

Probably not what you want to hear, but if you do identify the problem track please send it to me.

Thanks

Rob

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#189345 - 13/11/2003 10:57 Re: Music Manager Crashes [Re: robricc]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
How large is your music library?
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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#189346 - 13/11/2003 10:59 Re: Music Manager Crashes [Re: robricc]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Well.. I could go along with that except that almost all of the software for the iPod has to scan your music collection and Ive never had it balk at any of my music. So something may be tagged funky but the only software that seems to have a problem with it is RMM. Media Center 9, Musicmatch 8, iTunes, etc all works fine with my music folders so trying to blame it on my music and tagging is a bit of a cop out.

If RMM actually showed you what was being scanned then perhaps it would be a lot easier to narrow down but with as many songs as I have, there is no way I can track down 1 song that is giving RMM a fit without some sort of direction where to go with it.

Since it seems like it's happening really fast, and assuming that RMM scans in order, I'll take a look at the first 100 albums or so in Tag And Rename and see if anything comes up odd.

Also, my awkward statement goes to the effort it requires for playlist creation. Perhaps there is an easier method than I am using but since the Empeg software is excellent at this, I expected the same from RMM. Basically I want to be able to find a dir with music in it, send it to the Karma and have a playlist created based off of Artist - Album or dir name or whatever, like the Empeg software does. Here, I have to send the album, highlight it, right click, select New Playlist, type the name of the new playlist and then wait for the Karma to do it's thing. For 1 or 2 playlists, thats okay but for sending up 20GB of music, it's going to be a whip.

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#189347 - 13/11/2003 11:00 Re: Music Manager Crashes [Re: pgrzelak]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
~40,000 files

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#189348 - 13/11/2003 11:02 Re: Music Manager Crashes [Re: rob]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Ill give this a try but it's not going to be easy. As a suggestion, Rob.. how about making RMM just skip files with bad tags?

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#189349 - 13/11/2003 11:12 Re: Music Manager Crashes [Re: KungFuCow]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5315
Loc: Cambridge UK
As a suggestion, Rob.. how about making RMM just skip files with bad tags?

RMM isn't *supposed* to crash even if the tags are bad!

There may be nothing wrong with the track.

Rob

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#189350 - 13/11/2003 11:34 Re: Music Manager Crashes [Re: KungFuCow]
Roger
carpal tunnel

Registered: 18/01/2000
Posts: 5522
Loc: London, UK
I'll take a look at the first 100 albums or so

Just take those first 100 albums or so and put them in a different location. Tell RMM to scan this location instead. If it barfs, then you're a lot closer to finding the problem tracks.

Just because MP3TS says that the tracks are OK doesn't mean that RMM won't barf on them.
_________________________
-- roger

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#189351 - 13/11/2003 11:36 Re: Music Manager Crashes [Re: KungFuCow]
Roger
carpal tunnel

Registered: 18/01/2000
Posts: 5522
Loc: London, UK
So something may be tagged funky but the only software that seems to have a problem with it is RMM. ... so trying to blame it on my music and tagging is a bit of a cop out.

It's not a cop out. It's a diagnosis procedure. There's a bug in RMM -- it shouldn't crash, no matter how badly tagged your files are. Since it does crash, it'd be useful to find the track that makes it crash so that it can be fixed.
_________________________
-- roger

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#189352 - 13/11/2003 11:37 Re: Music Manager Crashes [Re: Roger]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Ive already done about 100 albums and RMM went through them no problem. I assumed since RMM was crashing almost immediately that it would be one of the albums that started with a number or the letter A. I was wrong. I guess without knowing how it's scanning files (in what order), this is going to be a long process.

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#189353 - 13/11/2003 11:53 Re: Music Manager Crashes [Re: Roger]
andy
carpal tunnel

Registered: 10/06/1999
Posts: 5672
Loc: Wivenhoe, Essex, UK
I can't believe that RMM doesn't have an option to turn on a log file to track its scanning activity. Finding out the "bad" track would then be a doddle. Does it really not have this ability, if not then why not ?
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#189354 - 13/11/2003 12:01 Re: Music Manager Crashes [Re: andy]
tonyc
carpal tunnel

Registered: 27/06/1999
Posts: 7057
Loc: Pittsburgh, PA
if not then why not ?
Well, you see, it's not supposed to crash...
_________________________
- Tony C
my empeg stuff

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#189355 - 13/11/2003 12:05 Re: Music Manager Crashes [Re: KungFuCow]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5315
Loc: Cambridge UK
I guess without knowing how it's scanning files (in what order), this is going to be a long process

It is scanning in Windows file structure order. A binary chop is by far the most efficient way to find the problem file. With 40K files you could expect to find the problem file in about 15 iterations worst case.

Rob

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#189356 - 13/11/2003 12:13 Re: Music Manager Crashes [Re: tonyc]
andy
carpal tunnel

Registered: 10/06/1999
Posts: 5672
Loc: Wivenhoe, Essex, UK
...yes, but when comsuming data that you can't control things will go wrong occasionally. So you always build in some logging, or at least I do. I'm quite shocked that RMM doesn't have anything like this.

Nowadays I would even attempt to offer to log the crash on the next run of RMM.

_________________________
Remind me to change my signature to something more interesting someday

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#189357 - 13/11/2003 12:21 Re: Music Manager Crashes [Re: andy]
tonyc
carpal tunnel

Registered: 27/06/1999
Posts: 7057
Loc: Pittsburgh, PA
...yes, but when comsuming data that you can't control things will go wrong occasionally
I was being facetious... Remember, I returned my Karma because of instability problems. Though RMM worked flawlessly for me.
_________________________
- Tony C
my empeg stuff

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#189358 - 13/11/2003 13:09 Re: Music Manager Crashes [Re: tonyc]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Interestingly enough I think I have tracked the problem down and its not an MP3 thats causing the program to choke, it seems to be a folder name.

Actually.. its either the playlist name or the folder name that's causing RMM to puke.

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#189359 - 13/11/2003 13:10 Re: Music Manager Crashes [Re: KungFuCow]
KungFuCow
enthusiast

Registered: 18/01/2002
Posts: 234
Someone with RMM make a folder called:

Various Artists - Living in Oblivion - The 80's Greatest Hits Volume

and a playlist called:

Various Artists - Living in Oblivion - The 80's Greatest Hits Volume.m3u

and see if it causes RMM to choke.

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#189360 - 13/11/2003 13:22 Re: Music Manager Crashes [Re: KungFuCow]
robricc
carpal tunnel

Registered: 30/10/2000
Posts: 4909
Loc: Orange County, NY USA
Not choking for me.
_________________________
-Rob Riccardelli
80GB 16MB MK2 090000736

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