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#367549 - 14/09/2016 18:34 HDD Missing
tahir
pooh-bah

Registered: 27/02/2004
Posts: 1900
Loc: London
My main PC is a HP, maybe 2008ish? It's on Win 10 with 3 internal SATA HDDs:

Seagate ST3500630AS (Boot)
Seagate ST31000340AS (Disk 1)
Samsung HD103UJ (Disk 2)


Disk 1 has gone missing, it's no longer visible in This PC or Storage Manager, but shows up in BIOS (hence model numbers above).

I've tried swapping SATA sockets on Disk 1 & 2 but no change.

If it's visible to BIOS then surely Windows should see it too, maybe with a corrupt or missing volume?

What can I do to diagnose/recover? I don't have an external USB enclosure to test the drive off another PC, should I get one?


Edited by tahir (14/09/2016 18:40)

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#367550 - 14/09/2016 18:41 Re: HDD Missing [Re: tahir]
tahir
pooh-bah

Registered: 27/02/2004
Posts: 1900
Loc: London
SeaTools (run from Windows) has found Boot and Disk 2

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#367553 - 14/09/2016 20:57 Re: HDD Missing [Re: tahir]
tfabris
carpal tunnel

Registered: 20/12/1999
Posts: 31565
Loc: Seattle, WA
Does Windows Disk Manager see it?

(Start/Run COMPMGMT.MSC, Storage, Disk Management)

Does windows Device Manager see it?

(Start/Run DEVMGMT.MSC, Disk Drives)

If neither see it, then I believe this indicates a hardware problem with the disk, the cable, or the SATA socket/controller.

There can also be some BIOS settings that might make the disk disappear, and certain kinds of hardware issues can cause the BIOS to change settings too.
_________________________
Tony Fabris

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#367557 - 15/09/2016 09:26 Re: HDD Missing [Re: tahir]
tahir
pooh-bah

Registered: 27/02/2004
Posts: 1900
Loc: London
Doesn't appear in Disk Manager or Device Manager. My first thought was BIOS but no settings in there. I'll try a different cable, already tried a different socket.

I thought if the disk had failed completely then it wouldn't appear in BIOS either.

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#367563 - 15/09/2016 15:26 Re: HDD Missing [Re: tahir]
tahir
pooh-bah

Registered: 27/02/2004
Posts: 1900
Loc: London
Definitely the HDD, just stuck a replacement in and it worked straight away on the same port/cable. Just need to see if I can recover any data off the old one now, just my last few months podcast downloads.

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