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#52678 - 30/12/2001 12:08 Musicmatch Problems
jarredduq
journeyman

Registered: 27/09/2000
Posts: 89
Loc: California, USA
I'm currently having problems launching Musicmatch in Windows XP. The splash screen comes up and then I get the error message shown in the attached file.

If anybody has any advise as to what could be causing this, it would be much appreciated.

Thanks,


Attachments
51313-desktop.jpg (95 downloads)


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#52679 - 30/12/2001 14:09 Re: Musicmatch Problems [Re: jarredduq]
svferris
addict

Registered: 06/11/2001
Posts: 700
Loc: San Diego, CA, USA
Hey there,

I don't recognize the issue, but I know there have been problems here and there with MusicMatch and XP. I'll show this to my boss when I get into work tomorrow and see what he knows. I'll post what I hear.
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#52680 - 31/12/2001 12:05 Re: Musicmatch Problems [Re: jarredduq]
svferris
addict

Registered: 06/11/2001
Posts: 700
Loc: San Diego, CA, USA
Could you try a few things for me?

First, we'd like to take a look at the following files:
install.log
mmjblog.txt
mmjb.rpt (if it exists)

Could you send these to me at [email protected]?

Also, please include info on your system, as well as information about the install, such as whether it was a clean install or an install over an existing jukebox version. Also, was it an upgrade to XP or a fresh install of XP.

This will help us reproduce the problem and fix it.

Thanks.
_________________________
__________________ Scott MKIIa 10GB - 2.0b11 w/Hijack MKIIa 60GB - 2.0 final w/Hijack

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