Beating a dead horse

Its been discussed so much i'm confussed

I need a new IDE cable. i'm happy to pay for one if necessary. Should i email support or is it now too late and i need to find another solution?

From what i understand support for new problems finished may 31 or am i wrong?

many thanks

have you tried re-crimping the one you've got?

yup, that's part of the reason i need a new one. i read the post about it and gave it a go. I should have read the faq about it which recommended caution.

Heh.

Actually I just ordered a couple IDE cables from support today. Rob is going through email as quickly as possible. He actually responded very qucikly to my request. Email him at [email protected]. The price for me was $16US per cable, which included postage. Depending on the area in which you live that may differ. Don't know.

Thanks again Rob,

cool, i sent support an email just to cover all bases, but didn't know if it would still be the right course of action in june

thanks for the info

Rob has got through hundreds of support emails and dozens of repairs in the last couple of months - but of course the problem cases get yelled about on the BBS. We certainly haven't been paying him enough for the massive hassle he has undertaken, including having to make large COD payments because people can't fill in shipping documents properly, fighting with couriers to provide service and send bills to the right place, driving to and fro the UK to pick up parts and get training, having his employer go bankrupt and having to trust that he'll actually get paid, and so on and so on.

He is now running his own support operation and no doubt will post something about this soon. The "official" email addresses will continue to forward to him for a few days, and after that will bounce back an autoresponse with his direct address. I know Rob has a substantial investment in car player spare parts (and we have more shelf space for Red Bull as a result) so I doubt there will be any jobs he can't handle.

Rob

Don't get me wrong. i'm not complaining. just wondering what the right course of action is. thanks for the clarity

Thanks Rob... that is the best update we've recieved on the situation. Thanks to BOTH Robs!