start failed : 35d5c83

Posted by: empegteg67

start failed : 35d5c83 - 28/09/2002 08:41

i keep get this message everytime i put the consumer software "start failed : 35d5c83" can you please tell me what's wrong and what can i do for i don't have this message no more
Posted by: empegteg67

Re: start failed : 35d5c83 - 28/09/2002 09:20

i see that the player work but the message " start failed:35d5c83" stay on front of the screen and only gone when the player is synchronise i try to install the player many time but he showing up this message any help will be appreciate
Posted by: mtempsch

Re: start failed : 35d5c83 - 28/09/2002 09:54

Have you tried downloading the software again? With a utility like GetRight?
Which version of the software?

The md5sum for the 2.0b13 consumer MkII .upgrade file as I have it here ends in ...fdcc1853b9 .

(Note: I don't use the consumer version, but downloaded it the same time and by the same method as my (functional) developer version (md5sum ends in ....dec1fc773e) )

Any error messages during the installation of the software?

/Michael
Posted by: tfabris

Re: start failed : 35d5c83 - 28/09/2002 10:00

Make sure that you are using the correct software for your player.

For instance, if you own a Mark1 player, the file must say "Car1" in the file name. If you own a Mark2 or a Rio Car player, it must say "Car2" in the file name.

Also, as was already suggested, grab the file again with GetRight.
Posted by: empegteg67

Re: start failed : 35d5c83 - 28/09/2002 14:14

i do all the step that you told me, i download the builder and the sonsumer software and my empeg is a mk2, so i take the upgrade that have car2, but i still have the same message "start failed:35d5c83" what can i do else
Posted by: tfabris

Re: start failed : 35d5c83 - 28/09/2002 19:58

what can i do else

You can contact support. Please click here.
Posted by: empegteg67

Re: start failed : 35d5c83 - 29/09/2002 13:35

thanx i finally fix it it work with the V1.0. I don't know why but the 1.3 don'T work on my empeg
Posted by: Laura

Re: start failed : 35d5c83 - 29/09/2002 14:23

Are you using a different version of Emplode than you are the player software? They both have to be the same. Just a guess.
Posted by: tfabris

Re: start failed : 35d5c83 - 29/09/2002 14:58

The version of emplode shouldn't have anything to do with the player failing to start all by itself.

It is important that he be able to upgrade to a newer version, so that he can take advantage of all of the new features. I still recommend that he contact support on this subject.
Posted by: tfabris

Re: start failed : 35d5c83 - 29/09/2002 15:00

Incidentally, empegteg67, in case you haven't already done so, please read through this FAQ entry, and give the rest of the FAQ a quick skim.
Posted by: rob

Re: start failed : 35d5c83 - 30/09/2002 05:33

Please email David - [email protected] - I'm sure he can diagnose the problem.

Rob