can't sync with serial mk2a

I get an error when writing player congifuration during the sync process this happens every time when using the serial cable. It works fine using the ethernet

32Gig MK2 In 2001 VW Golf TDI

If you haven't already, zip the emplode log file of the session when this occurs, send to [email protected] with an explaination of what you are doing.

30 GB - Mk2a (Rio Car) - BLUE / RED