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#371814 - 21/03/2019 18:43 Homekit warning
Dignan
carpal tunnel

Registered: 08/03/2000
Posts: 12318
Loc: Sterling, VA
I've been a big fan of Homekit for the past year. It works really well for the most part, and I've had very few problems... until two days ago.

My Yale door lock malfunctioned and I was sent a new lock. I went into the Yale app with the intention of removing the previous lock from the system. Well, one thing led to another and because of some confusingly-worded UI I ended up DELETING MY ENTIRE SYSTEM. I went into the Home app and everything was gone.

Part of the blame goes to me for not being careful enough. But I place a huge portion of the blame on Apple for giving a third party app the ability to even do this. And of course I blame Yale for choosing to make that possible. I have no idea why a door lock app would need this level of access to Homekit. It's baffling. And I'd be just as pissed if I was able to do this from the Hue or Lutron or any other apps with access to Homekit.

After a call to Apple, they suggested I try wiping my phone and trying a restore of that morning's iCloud backup, which includes Home data! Hooray! ...except it doesn't work. Like, at all. I went through the annoying process of wiping and restoring my phone, and when I opened the Home app it wouldn't even load the data. It eventually did, but none of the devices showed as responding. Then after a couple minutes it all just disappeared.

Long story short-ish, after several other calls to Apple, a support rep started leading me down a path where I basically said "so you're having me re-setup my Home system, aren't you?" They had no idea how to fix it so I had to start over from nearly scratch.

If you get into Homekit: be careful.
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Matt

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#371816 - 22/03/2019 13:22 Re: Homekit warning [Re: Dignan]
BartDG
carpal tunnel

Registered: 20/05/2001
Posts: 2616
Loc: Bruges, Belgium
So there's no option to backup your Homekit system? (Apart from the iCloud backup of your entire system which doesn't seem to work)
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#371817 - 22/03/2019 15:04 Re: Homekit warning [Re: Dignan]
Phoenix42
veteran

Registered: 21/03/2002
Posts: 1424
Loc: MA but Irish born
Originally Posted By: Dignan
But I place a huge portion of the blame on Apple for giving a third party app the ability to even do this. And of course I blame Yale for choosing to make that possible. I have no idea why a door lock app would need this level of access to Homekit.


Agreed 100%

Scarcely I see this happening within my own employer - large tech company. They are delivering a new product in ~6 months, which has integration into another ecosystem. Their understanding of that ecosystem, how customers use it, and how customers will use our product within it are very lacking - but worse, they don't full realize this.

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#371818 - 22/03/2019 17:39 Re: Homekit warning [Re: BartDG]
Dignan
carpal tunnel

Registered: 08/03/2000
Posts: 12318
Loc: Sterling, VA
Originally Posted By: BartDG
So there's no option to backup your Homekit system? (Apart from the iCloud backup of your entire system which doesn't seem to work)

Someone on reddit mentioned another app that can apparently do this. If so, that's just crazy.

If Apple is going to run all of Homekit off your phone, they'd better make damn sure the backup of that system works. I'm now pretty worried what would happen if I lose this phone or have to wipe it or just do an upgrade. I guess as long as the command to delete the home isn't sent, that data will still work on the system, perhaps through my Home hub (Apple TV)? I have no clue.
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Matt

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#371839 - 27/03/2019 12:14 Re: Homekit warning [Re: Dignan]
matthew_k
pooh-bah

Registered: 12/02/2002
Posts: 2298
Loc: Berkeley, California
One of the things I love about Home Assistant is the config is a yaml file I can check into git. However I suspect setting up homekit twice is faster than setting up Home Assistant once.

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