Empeg Support

How long does it normally take for tech support for the empeg to get back to you? At least to acknowledged they have received your e-mail?

I'm not trying to be a snot or anything, but it will probably take a long time. One of my friend's empegs has been in NL for months.

I am sure Rob S. has reveived your message. He is just a person that has a life outside of fixing empegs. He will get to it.

Should we expect any kind of reply? I e-mailed tech support about 3 weeks ago, and I haven't even received a confirmation that they received my e-mail. Guess its time to send again.. I understand that they have other things going on, I would just like to know if they had taken a look at my e-mail...

I understand that they have other things going on

Empeg support is not being handled by anyone that formally works for empeg or Sonic Blue. It is being run entirely by Rob Schofield.

I would imagine he will eventually get back to you. All emails I have sent (about 5) have been answered eventually.

If your issue is something that someone else on the BBS can fix and your player is out of warranty anyway, going that route might be an option.

I hope I'm not talking out of turn by saying it, Rob can speak for himself, but you don't have to go too far on this BBS to see that the guy's had and is having problems, personally.
Empeg support has traditionally been unique - better than world class - reflecting on this, this is a good time to allow a bit of leeway, whilst things get back on track, in which I'm sure that we all wish him well.

Robricc has mentioned the extraordinary amount of advice that you will get on this BBS, to which I would only add Tony's FAQ that stands alone in its quality and thoroughness.

Why not check them out, and if you're still stuck, make a fresh posting outlining your problem? I've always got a comprehensive response, much valued for somebody completely computer illiterate!

Is rob the person to send email to if I need a new hard drive cable for my empeg?

Sumner

Is rob the person to send email to if I need a new hard drive cable for my empeg?

(Short & sweet) Yes.

Is rob the person to send email to if I need a new hard drive cable for my empeg?

Indirectly, yes. You need to send email to the address listed here, which forwards to Rob.

Also please note that you will have to send in your faulty cable to support or you will get charged for the replacement. But don't worry, you can send in your cable AFTER you receive the replacement.

> But don't worry, you can send in your cable
> AFTER you receive the replacement.

:-) mine's totally hosed so it doesn' t make much difference when I send it in.

Thanks guys,

Sumner

> You need to send email to the address listed here,
> which forwards to Rob.

Done, thanks tony. I wasn't sure if Sonicblue's status change had rendered that address inoperable (I saw one post talking about an old suport at empeg point com address)

Sumner

Yeah, it was mentioned by Rob V of Empeg that it might be better to use the [email protected] address since they themselves didn't know how long those @sonicblue.com addresses would continue to exist.

Interesting, I didn't think that old address was around any more.

Anyone in Cambridge: Should I change the address in the FAQ?

I would imagine both the sonicblue and empeg addresses will continue to work for the foreseeable future, but as empeg.com is under our control it's more likely to permanantly forward to somewhere sensible.

We won't know until after the D&M deal closes exactly what the support set up will be in future. We have plans for most contingencies which should keep everyone happy.

Rob

We have plans for most contingencies which should keep everyone happy.

What say you to the rumors that Plan A is "Pay by the Pint" support?

What say you to the rumors that Plan A is "Pay by the Pint" support?

I don't think it will come to that!

Rob

What say you to the rumors that Plan A is "Pay by the Pint" support?

I'm B Negative and submit that I should qualify for some sort of a discount.

What say you to the rumors that Plan A is "Pay by the Pint" support?
I'm B Negative and submit that I should qualify for some sort of a discount.

I think I know where the rumor started.

ROFL @ Jim & David.

I can also send mine as my unit is usless right now with out a new cable...

So who do I send it to and how do I get a new one? (Or just one that works)

The current email address for support is [email protected]

That is the address I sent my request to. I have re-sent it in hopes some one will get it!

Read this.

D'oh. Bad timing.

Hey Richard, whats up? I have a spare you can borrow if you want... check your email...