Computer Tech Stupidities

I work as Tech Support for a small software company so I get quite a few calls a day. I thought you might want to share my laughter at this one...

Me:This is Russell
Customer: Can you tell me what my user name and password is so I can download an update from you website?
Me: Sure. First of all, the user name and password are both case-sensitve.
Customer: Ok.
Me: Your user name is (whatever) and your password is (whatever).
Customer: Ok, Thank you. I'll give this a try.
Me: You're welcome. Bye.

Five minutes later I receive a phone call from the same customer.

Me: This is Russell
Customer: Can you tell me what the password is again please? I must have it wrong.
Me: Sure, it's (whatever)
Customer: And what was the user name again?
Me: It is (whatever)
Customer: Oh, I'm sorry. When you said case-sensitive earlier, I wrote that down as the user name. Do you mind holding on the phone while I try this to make sure it works?
Me: (Trying desperately not to laugh hysterically) Sure, not a problem.
Customer: Oh, that did it. Thank you
Me: (Wishing I could really say what I was thinking). Have a nice day, ma'am. Bye

I've run into some pretty funny instances but I don't think any have been this comical!

That's great I would also have trouble holding in the laughter

I just got to a sample question for the A+ exam that asks basically "a user has complained that his network connection doesn't work. What is the first thing you do?"

And one of the options is:
"Tell the user to turn off his Caps Lock and try again"

And one of the options is:
"Tell the user to turn off his Caps Lock and try again"

Hope it's the right option.

Sadly, no One of those "Tell the user to repeat the steps he's used to recreate the problem. Boooring

Not tech related, but this will be amusing to anybody who has read (and tried to follow) a Haynes manual.

Gareth

Okay, that may be the funniest thing I've read in a long time.

I'm trying to decide whether it's supposed to be funny or accurate...'as described in Chapter 7' brings back some unpleasant memories.

The one thing they left off is:

Here's a picture of fiddly bit:


Wait. That's Chilton manuals.

OMG, LMAO, too true, Bitt. God, some of those photos were indecipherable.

Haynes: Two spanner rating.
Translation: Now you may think that you can do this because two is a low,
teensy weensy number... but you also thought the wiring diagram was a map of
the Tokyo underground (in fact that would have been more use to you).

That's bloody brilliant!

You could achieve Lasting Fame by sending this story to Computer Stupidities.

I sent this URL to my Dad a long time ago for him to read. Bear in mind he's a Ph.D. in Civil Engineering and was a Professor for many years.

"Well, did you read it? Did you think it was funny?"

"What, you mean people are not supposed to do those things?" (my italics)

Fun site, but looks like they aren't taking anymore stories at the moment. To bad, I get good ones almost every week.