The secret of tech support

The members of this board (including myself) often complain about supporting friends and family. I thought you'd all appreciate this chart.

It's a good joke, but also pretty accurate

Haha! Very nice!

Except for the part where the person you're leading doesn't know how to 'google' or what to do with the results.

It also assumes they can read flow charts...
http://xkcd.com/518/

Hahahaha! I have got to add xkcd to my webcomics bookmark folder...

Just remember, there is a secret in every XCKD comic...

Probably you've all got this pinned to the wall by your computer already, but it is my all time favorite Dilbert strip.

tanstaafl.

Haha, yeah, I've seen that on several help desk technicians' cubicles