Boot problem?

When I powered on my Rio car for the first time, I just get the RIO logo on the screen and the Empeg software does not find the player - have I missed some step or is it broken?

Sent a message to the support address, but thought I would try here as well

Thanks in advance
Graham

Sorry that your new player didn't work! Fortunately, it's a relatively simple problem to solve. Please see this FAQ entry.