Rob has already said he will ship you an advance replacement player (2 hours before your post I'm replying to!); this will go out the instant Fedex do their next pickup, which is Tuesday (ie, you should have it wednesday - monday is a public holiday in the UK).

Remember that we only heard confirmation from you that the software fix (which tested fine on your player when it was with us) didn't work for you after business hours yesterday - we can't work faster than that I'm afraid. I suspect you havn't had replies to emails as it's the weekend, and both myself & rob are on the bbs from home. Due to the VPN not being happy at the moment, we can't get to our empeg mailboxes from home.

Hugo