If it helps, I think that I hit the player on its narrow side, although I'm not sure which narrow side as it was in my pocket and I didn't think anything of the bump. I think it just was in my front pocket and bumped into a door as my leg stepped forward. The two parts seem to be stuck on each other, because the stick wobbles around as I spin the wheel past its jamming point. So you guys think I should keep the one coming on Monday and send this one back to Amazon for a refund? Or maybe send this one to Rio? Any suggestions here? Considering what you guys have said, I'll mark this up to a freak accident and give it another chance.