In reply to:

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We hope your experience with us provides you with an
immediate resolution to your issue. If this service does
not meet your expectations please feel free to email us at
"[email protected]". Your communication back to
us will be reviewed by our Quality Management Team and you
will be provided with feedback regarding your outstanding
issue within 24 business hours.

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*snickers*

That's part of the autoresponse email that I got when I emailed DNNA Canada. 23 hours ago I sent them an email about how terrible Rio has been with their service. I am amused that their 'customer report' thing can't even live up to it's own promise.

At least iRiver responded to my email...

I must say I'm thoroughly disappointed by their service, or, lack thereof. I expected better from Rio - especially after seeing this forum, where employees of DNNA visit and comment - but I guess that's what you get when you put faith in Corporate America (or Canada in this case, 'Corporate America' just sounds better)