No, the only support function in Cambridge is David (part time). We're trying hard to be a pure R&D office, which was more or less what was promised to us 16 months ago! Hence the store closing now (although I waited for the orders to tail off first).

SB customer support is undergoing some major changes at the moment, hopefully for the better!

In this instance, I haven't heard of reliability problems with the Central, although this will be one of the first units out of a new production batch (sales somewhat exceeded the pre-production expectation which is why some unfortunate customers have had to wait a few months).

Rob