You were helpful, except for this shot:

Quote:
But without you volunteering more info.. fix it yourself.

If you'd just said "I can't help" instead of "fix it yourself", all would be good.

And it's not like he didn't provide the information you needed at this point. He has no way to know that the fact that it's in a "box outline" is relevant. Do you describe the decoration of a dialog box when reporting errors in a GUI? Sure, you and I and a few other can detect when it's Hijack onscreen instead of the player application, but most can't. In fact, you were able to deduce without error the fact that it was in a "box outline", which would imply that that information is redundant anyway.

In addition, you gave a reasonable explanation for what might be happening and implied how to solve it. So what was the information you were unable to provide because he didn't provide enough information?
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Bitt Faulk