At work we run an eBay store selling PC's and peripherals. One day we got a call from a very confused and distraut lady who had received a VAT receipt through the post for a laptop she had no knowledge of even purchasing! Clearly this lady had had her credit card details, including the card address and CVV number stolen and somebody was using her details to purchase high value items on eBay.

We checked the purchase records and discovered that the laptop was due for delivery that day but it had not yet been delivered. We called the carrier and instructed them to hold on to the laptop and under no circumstances deliver it until further instructions from us.

We contacted the Police, explained the situation and offered to put them in touch with the carrier so they could be ready to pounce once the goods were signed for at the East London delivery address. We were giving it to them on a plate basically! Were they interested? Nope. They suggested we advise the lady to contact her credit card company and that was it, they could not have been less interested.