Several months ago we started gluing the IDE connectors in place and using an adhesive pad to restrict the movement of the cable. There have been few problems since then, and those that have occured are almost always on unglued cables (either an early unit or a unit upgraded by the user).

The fix takes about 30 seconds (reconnect the cable!) - usually we will ask the client to open the player and check the cable, to avoid the inconvenience of shipping it back for repair.

Rob