I rang the lady who sent me the letter and spoke to one of her colleagues, who had to be the without a doubt the rudest person I've had to deal with in a long time.

He asked me what I was trying to achieve by trying to claim money off the council for damage from a pothole, my insurer should pay up instead as that was their job.

So the council doesn't have to be responsible for the state of it's roads even though it takes money from me every month for their upkeep? What a tw*t.