In parallel to the efforts with Apple, I engaged Comcast support via Twitter. That was amusing. They missed me telling them that I wasn't a customer, and at some point rebooted someone else's router as a result.
Yeah, that tracks. Comcast support is, unsurprisingly, among the top three worst I've ever dealt with. It literally took 12 site visits to get them to come
inside one of my client's buildings. They'd keep sending someone, the tech would measure the signal coming to the equipment outside, then leave because it was working fine. I contacted them through every channel I could think of, including twitter. Somehow I finally talked to a thinking human being and was able to get the message across that they needed to come inside. Ugh.
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