I'm think you may have been mis-informed by Southwestern Bell. By describing your situation, I assume you have a Sony receiver (A50 i think). These receivers are unique and you would probably need what's called a destacker to get reception on any other make or model receiver. This may be in addition to using your current access card. I could be wrong though. Tell us more about your setup.
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-Rob Riccardelli
80GB 16MB MK2 090000736