thats what I meant... the little piece of metal that touches the power adaptor itself as it slides into the rio.... that piece does not look damaged at all.... prior posts had stated if that piece of metal in the connector housing appeared flat, you crushed it, but if it wasn't all the way down you might have merely shorted it... but I'll just contact support and let them deal with it, I actually sent email yesterday about it. How long does it normally take them to respond?