Yesterday, I received my player back from Cambridge, after having a hard-drive fixed under warranty. Only problem is, they replaced a 20Gb disk with a 10Gb one. As you can imagine, after a week & a half without music, I'm pretty gutted that it will have to go away yet again.
Problem is, that although I emailed the person I was dealing with (David Moss) about midday yesterday, I have yet to receive a response (almost 24 hours later)
I'm not sure whether to log another support call, whether David is in this week, or what - is there anyone reading this that maybe able to speed things along a bit?
I've been pretty patient up to now, I know stuff breaks, but am starting to get very hacked off....

cheers,

Craig

P.S. I REALLY don't like the idea of doing away with telephone support! Email is great, but it sucks if you need an interactive response.