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#129217 - 05/12/2002 08:18 No Empeg Support found Conact support
elvis
enthusiast

Registered: 18/01/2002
Posts: 270
Loc: Arizona USA
Well, my empeg has lost it's hard drives again. I've already done the ide cable fix, and my empeg is still under warranty. I've sent 2 emails to support (one to [email protected] and the other straight to David) but haven't gotten a response. I've only waited 2 days, but driving around without my empeg is making me crazy!

Anyone know what the typical response time is these days?
_________________________
Elvis

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#129218 - 05/12/2002 09:00 Re: No Empeg Support found Conact support [Re: elvis]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
Please see this thread for details.
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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#129219 - 05/12/2002 09:04 Re: No Empeg Support found Conact support [Re: pgrzelak]
elvis
enthusiast

Registered: 18/01/2002
Posts: 270
Loc: Arizona USA
Ya,

I noticed it just after I posted. Empeg not working.... cannot think without music. I'm going to refrain from starting any threads until this bugger is back up.
_________________________
Elvis

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#129220 - 05/12/2002 21:17 Re: No Empeg Support found Conact support [Re: elvis]
Waterman981
old hand

Registered: 14/02/2002
Posts: 804
Loc: Salt Lake City, UT
Elvis, I have been without my empeg for about a month now. I have truly grown to HATE radio! Now that I have had an empeg, I can't think of driving without it!

I had misplaced it one day, and was cleaning. When I pulled up on a blanket my empeg went flying through the air. One of the scariest moments of my life. Tried to boot it up... nothing. Turns out the IDE header was ripped off the mainboard, beyond repair. David has replaced the mainboard for me.
Moral: Don't drop your empeg!
_________________________
-Michael

#040103696 on a shelf
Mk2a - 90 GB - Red - Illuminated buttons

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#129221 - 05/12/2002 23:11 Re: No Empeg Support found Conact support [Re: Waterman981]
elvis
enthusiast

Registered: 18/01/2002
Posts: 270
Loc: Arizona USA
I'm lucky enough to own 3 empegs. My 60(main) 30(backup) and a new 20 I haven't opened. Right now I'm using the 30. It looks like my 60 has the dry solder problem. I'm sure glad it happened before it went out of warranty!
_________________________
Elvis

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#129222 - 05/12/2002 23:15 Re: No Empeg Support found Conact support [Re: Waterman981]
tfabris
carpal tunnel

Registered: 20/12/1999
Posts: 31578
Loc: Seattle, WA
David has replaced the mainboard for me. Moral: Don't drop your empeg!

Proof: Empeg support is the best.
_________________________
Tony Fabris

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#129223 - 06/12/2002 07:23 Re: No Empeg Support found Conact support [Re: elvis]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
Have you transplanted the hard drives between the units? This way, you get your old environment, settings and all of your music rather than a slimmed down set.
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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#129224 - 06/12/2002 12:49 Re: No Empeg Support found Conact support [Re: pgrzelak]
elvis
enthusiast

Registered: 18/01/2002
Posts: 270
Loc: Arizona USA
I'd thought of doing that, but all my units are still under warranty and I'd like to keep them that way (My backup has a dim display, so I need to make sure the warranty is still valid until I get that fixed)
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Elvis

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#129225 - 06/12/2002 13:48 Re: No Empeg Support found Conact support [Re: elvis]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
Ah. Makes sense. I hadn't realized they were still covered.
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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#129226 - 06/12/2002 17:39 Re: No Empeg Support found Conact support [Re: pgrzelak]
elvis
enthusiast

Registered: 18/01/2002
Posts: 270
Loc: Arizona USA
Yes, and I think I'm going to sell my 20, while it stil is. It should be worth a little extra that way.

I had planned on giving them as gifts to people, but I can tell now that these individuals won't make use of them <sigh>..
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Elvis

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#129227 - 06/12/2002 18:51 Re: No Empeg Support found Conact support [Re: elvis]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
I can tell now that these individuals won't make use of them

Truely a pity. Some people get it, some people never will.
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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