Out of interest, are the bale locks on either side of the serial port on the back of the empeg flush with the end of the serial connector? We've had reports of the manufacturer fitting ones that were far too long, meaning the serial connector couldn't mate properly.

The cable is a null modem cable, yes. You say the pins don't appear to be swapped - is this because it doesn't appear to be working, or because you've checked the cable? It's possible we got sent the wrong cables by our supplier... they all look the same and they were definitely ordered as null modem ones!

Hugo