You may want to get somebody to have a look at it. The handsfree on my Nokia isn't that quiet. It's not particularly loud but it's okay when used in a reasonably quiet room.

Other people have complained about the volume but I don't think it was about the handsfree being nearly silent.

What firmware version do you have? I got one of the first few Orange branded phones so it's v3.16. I think there is a few newer versions after that. Press *#0000# to see what you've got.

- Trevor