This doesn't surprise me. Having dealt with their crappy software too, nothing surprises me anymore, except the huge profit they made this year. I really don't understand this because most other brands have more technological advanced models.
Then again, I fell for it too. I first bought a Ericsson T68i, but I couldn't get used to the menu structure after having used a Nokia 8810 for years. So I traded it in for this 7650. Except for the screen quality everything about the T68i was better. But the Nokia seems more 'intuitive' to me since it's a Nokia. I should've sticked with the Ericsson, this is a lesson for the future. Actually I'm still looking at their forthcoming P800 model. Seems it has everything the Nokia 7650 has (incl the camera, and the Symbian OS) but it's probably a helluva lot better.
Thanks for the warning !