Customer service with carplayer.com has been poor in my experience, and the pricing is absurd on these. He also wanted $275 to upgrade my 10 gig to 40 gig, plus to keep my original 10 gig (why? who knows.) hence losing all the music I had on there. A member here upgraded mine for significantly less and kept my 10 gigs intact. Check the carplayer website for the attempted launch of their new product, which can't hold a candle to the Rio. Not trying to badmouth anyone here, just reminding forum members "buyer beware" holds true always.