Crap. You'd think with kick-ass products like the Empeg, the original mp3 players and ReplayTV they would be doing ok. I bought the original PNP300 32mb player from Rio back when it came out, and later the Rio branded MKII. They have always seemed to be on top of the curve and trying to deliver what people actually want, not what the industry dictates. Remember the hububb over the original PNP300? It almost wasn't released over FUD!