Forgive me if I'm taking this wrong but I have been more than diplomatic and fair over the past 2-2½ years I've been making these and have quite a few that are very happy and more than pleased with my products.
But some of these people are apparently newcomers that don't realize how third party niche manufacturing works or have been spoiled from past speed of delivery or whatever the case but some of the emails I've gotten have practically lambasted me for my performance this year and don't seem to give a damn about the hand of cards I've been dealt this year. I understand it's hard all over but when you're also running a hobby business for the community in whatever extra time you have, that dealt hand affects you even more than the average joe who get's to go home from work and forget about a good share of there daily problems.
I don't have too much of a problem with critique and have rectified a few orders where the customer wasn't satisfied and made them very happy and appreciative of me but the lambasting emails and out&out web page attacks I do not appreciate in the least.