My Alcatel 1000 was rock solid until it died one day. After almost four years without touching it, I was disapointed to learn that they weren't replacing the modem with the same ones. There are a few numbers you need to set in the modem if they aren't already set correctly (Virtual Circuit ID?) which are basicaly ATM routing options. I know with my pac bell Alcatel it was possible to change them through either telnet or a web interface.

The alcaltel was replaced with a speestream, and as far as I know it's worked well.

Matthew