What model Ricoh do you have now ? Also what company services it ?

I work for Ricoh fixing copiers, printers, and faxes. Ricoh makes / ownes Ricoh, Savin, Gestetner, and Lanier.

The most reliable models that ricoh currently makes have been this one and this one

Canon is supposedly the best for color I haven't worked on Canon or Ricoh color machines so I only know what I have heard from customers. From what I hear Canon is the best color but you pay a heavy price for it.