Well, since you mentioned Access Database, I assume you are on a Windows network. I've been dealing with the same sort of thing over where I work and I found this nice little ASP app that works pretty well for helpdesk/workorder issues.

Liberum

Best of all - it's free! Yay.

It also can use NT authentication so you can set up a list of users that are allowed to use the system, and when they browse to it they are automatically logged in. Or, you can tell it to use a DB of users to authenticate off of.

Hope that helps!

- trs