At least they're not as bad as the Verio datacenter staff I've talked to. To get them to do anything to a server you're supposed to call them up quoting the machine number and then give a password. Nearly everytime I've called they didn't bother asking for the password. I've contemplated giving the machine number for Easyspace (big UK registrar that has their webserver colocated at Verio) a few times to see what would happen