I feel your pain. I had to ship my player back due to screen malfunction (it was too damn dark), but at least I got some wonderful play time out of it.

But I am, never the less, still impressed with the service of this company. I packaged mine up (pretty nicely I might add - hope it made it through the process though) and gave it to the nice FedEx man who waited patiently at the door whilst I filled out my form. That was Tuesday evening. They had it repaired and tested today (Thursday), and they'll ship it back tomorrow (Friday). Although I'm not expecting it till next week.

And this whole process costs them a pretty penny as well, so believe me, I'm sure they don't like it when this happens either. It's either going to cost them $100 or $200 to ship the player overnight to and from England and Virginia.

But heck, I had loaded the new Radiohead album on there before I packaged it up, so if there were any fans in the empeg office, feel free to take a listen.

Thank you empeg!

DiGNAN