Ya know, I have to second this motion. Even before I decided to purchase my empeg, I would browse this board every so often and was amazed at how many and how quickly the empeg folks would respond to customer issues, questions, suggestions, etc...
Then, when I finally did order mine, and had a question about the order I was amazed to find a response in my mailbox less then 1 hour after sending the initial email, even when it was 9:30pm in the uk! That just blew me away, that support for a home-brewed device was this responsive. As well the concern for resolving issues seems to be top-priority, and not the all mighty dollar!

I have never seen the involvement in customers that I have seen from the folks at empeg - whether it be comparing it to a huge corporation, or to other home-grown projects. That, combined with the fantastic design and implementation of the empeg, and the ability to keep developing it for future applications is something rarelly thought of as part of the key to its design.

Hats off to the folks who make this all possible!