I have no idea how trying to push the dimmer setting past 100% could have any effect on the brightness whatsoever.

Um, holding down a front-panel button allows extra voltage to build up in a capacitor somewhere? I dunno. If that's correct, then holding down a button for fast-forward would also produce the same result outside the dimmer menu.

Moot point anyway, he'll have his unit fixed soon enough.

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Tony Fabris