I don't think it's gone down the pan. Their support in general has been outstanding to me until this last call. I've called to have a cable replaced and a dvd drive replaced. In both instinces it's been great.

Maybe I found a hole in the support with the service returns?
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Russ
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"The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will." Vince Lombardi