When I pull it it gets stuck on the left side, it may even be the docking connector. I can wiggle it side to side no problem. I had a look at my unit and some of the bumps have made scratches down the top and side of the player. The scratch on the left side is less dug in, so I don't think it's the bumps.

My hunch now, after fiddling for a while is that the docking connector is getting stuck.

over to you ;)

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MK II, (Blue but should be Amber) SN: 118