I have had many problems with my Mark II.

Sorry to hear that!

A quick check of your posts on this BBS so far shows that you haven't talked publicly about your previous problems up until this one. (Previously, you have posted feature requests on the Wish List forum.) Just out of curiosity, what were the other problems you had? They might help us diagnose the current problem.


I recently upgraded to 1.01 hoping, but it is worse.

1.0 had some bugs in its code, especially with respect to extra-long fields in ID3v2 tags. Some of the bugs in 1.0 were rather severe. How long did you wait before upgrading to 1.01? (And why did you wait to install 1.01 at all? You should always apply their latest upgrades.) Were you getting synch errors before the upgrade?


Now my playlist on the unit is empty (lost all my songs??), and opening the car database connects ok and then gets "the download process failed during stage 4: error 0xfffffffe".

You might try rebooting the computer, rebooting the Empeg a couple of times, and trying a couple more synchs. If there are errors in the database, this has sometimes been known to force the unit to self-correct the database if it's corrupted.


So now I have no music, and cannot get the player to connect so I can re-download my music!!

Hmm, maybe extra re-synchs isn't going to help. It sounds like your problem may be more serious than that, perhaps hardware trouble. Okay, first, use the information in this FAQ entry to see what the player is doing at boot up. Then contact [email protected] with that information. They should be able to help you solve your problems, hopefully without losing the music already stored on the player. Keep us updated on what's going on, maybe we can help.

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Tony Fabris