Hi Nick...You are right...I should have waited a little longer to make the complaint. Empeg got back to me and fixed the problem pretty quick. The problem was the fact that it was common practice for them to have someone call so that the customer's credit card info was not sent via email. Problem was that I was to pay by bank transfer and the second guy who responded to me missed that fact. So as it stands, my order is placed and hopefully Bosnian customs don't "lose" it ha ha. I have deleted the post so I don't discredit Empeg. Thanks for your reply.... John