Mark, I believe what might be happening is that your recent changes to the way Hijack deals with the serial port are now causing people (well, one person so far) to have problems with existing tools and existing FAQs and sets of instructions. I could be wrong about this, though. I just seem to remember about a month or two ago reading one of your hijack changes, and thinking to myself, "suddenly a bunch of serial port stuff will stop working for a lot of people." Dunno if this is due to that or not. Anyway, if that's what it is, is there anything you can offer him by way of what to do to solve the problem?