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small-business unit ... is better than the others?

I think that's true for the Gateway Educational support that I deal with, may be better than others. I've heard that Dell support is great from every home user I've talked to. Dell (I.... think) even replaced the entire laptop of a user who punched a hole in the screen with his fist (of course, he had some expensive "no questions asked" replacement coverage).
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FireFox31
110gig MKIIa (30+80), Eutronix lights, 32 meg stacked RAM, Filener orange gel lens, Greenlights Lit Buttons green set