Actually that's Trust and Safety Department" and that is in fact what we call it.

(I work at eBay). However, yes, this email is as fake as my ex-wife's smile.

-- Gary F.
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Eeyore, Original Owner -- Mk II 80 Gb, Blue S/N #090000803 Tigger, 2nd Owner -- Mk IIa, 80 Gb, Blue S/N #40103789