Quote:
If you're not using it, you can disable it in Device Manager. Hopefully this will stop it doing odd things.

If only it showed up in the device manager long enough to disable it. Right now, it's simply appearing and disappearing every couple seconds. This behavior seems to correlate with the use (and vibration?) of the DVD drive.

Looks like I've got to deal with Dell warranty support. We have the three year extended CompleteCare warranty, so the only question is how to expedititiously get through their phone support hell to somebody who I can convince that, really, it's a hardware problem and they should please do something about it. Any advice?