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I have bought a fair few things from eBuyer - and not had any problems, except a UPS [...] Then after 6 months it was recalled due to overheating problems.

I had the same one. After about a month after they collected it I finally got through to their new Telephone Helpline to ask wtf my refund is at. Apparantly the card I used to pay 6 months ago had expired, so instead of contacting me about it, they just sat on their collective fat ass and hoped I wouldn't realise. So I gave them a new card number, and yet they still haven't done it. I am losing my temper.

I've placed 19 orders with them in the past two years. Some of them quite a large amount of money. I haven't really had many problems with what I buy, but it is generally branded stuff (apart from that sodding UPS). Had to exchange some memory once, and they were actually quite efficient about it when you use their online system. They once supplied me with a random keyboard instead of a motherboard, but that was sorted out as well. Their delivery is slow in the extreme unless you pay them extra. According to the experiences of so many other people, maybe I'm just very lucky?

I don't like Overclockers anymore. They don't ever answer the phone - you can actually sometimes hear them pick the thing up and put it down again. They don't reply to their 'Webnotes'. They think that Next Day actually means Next Week. To top it all off it was incomplete as well. I think the owner has probably made too much money and is having too much fun in his Ferrari 550 to actually care about customer service. Its a shame that they are now a shadow of their former self - used to be so good.

I'd recommend Komplett. Hard drives are well priced, delivery is fast. Best to shop around for some of the other items though. No issues so far.
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Hussein