Quote:
a new agreement like that usually results in a new 12 month contract being issued

You raise an interesting point, during my recent "War and Peace" with O2, I made the point that they don't have any form of signed contract with me, or by their own admission, do they have a recording of my agreement to one(as, they say, such a tariff has never been offered). They said they would get back to me, but never did!
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Politics and Ideology: Not my bag