Quote:
The system is becoming less stable, the last update to the software ended up causing random bits of corruption and data loss here and there.


Seems that it might describe Microsoft Access...probably packaged with Access Runtime. Running Access in a networked situation is pure crap. Contact the vendor and ask them what DBMS they use for their software to be sure.

The other possibility I can think of is a company with great service that can't write very good software. They may have hosed your data with the update due to sloppy coding and testing.
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~ John