Well, the reason Hulu is better, nominally, is that you do have immediate access to those shows. Yeah, it's not exactly optimized, but it's easy, it runs everywhere, and you don't have to have a huge amount of bandwidth. I'm sure those were their criteria for the service, not super-high-quality video.

On the other side of the coin, it wasn't working for you. Well, sometimes things don't work, but that doesn't make the thing bad unless it consistently doesn't work. You don't complain about your credit card "not being better" when the retailer's POS system isn't working. It's still annoying, of course.