Odd. I've had a look at the source code. When this happens, it's already communicated a little bit with the player and it's satisfied with the version number and everything. It's told it to lock a page in memory and now it's gonna erase that page.

Okay, things to try:

1) Can you perform a software upgrade on the player using the empeg utility for this purpose? Can you successfully apply an ".upgrade" file? That's gotta work first.

2) Is your COM port sharing an IRQ with another device? For instance, do you have the empeg plugged into COM1, but your modem or mouse is on COM3?

3) Are you giving it the download.exe the command-line parameters?

4) Download.EXE is an old version. Instead, snag my logo editor from my home page (click on my name below), and use it to install your logo. See if that works.

5) Have you tried it on another computer yet?

___________
Tony Fabris